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Verification Guide

How to verify your account

Support avatar
Written by Support
Updated over 2 months ago

What is KYC?

KYC, or Know Your Customer, is a process designed to verify the identity of users to prevent fraud, money laundering, and ensure the security of financial transactions.

Steps for KYC Verification:

1. Initiate the KYC Process:

Log in to your account and navigate to the KYC section, found next to “My account” tab.

2. Provide Personal Information:

Input essential personal details such as your full name, address, date of birth, and nationality.

3. Submit Identification Documents:

Upload clear, coloured and valid identification documents. Typically, a government-issued ID (passport, driver's license, or national ID) and proof of address not older than 3 months (utility bill or bank statement) with your full name and address.

4. Wait for Verification:

The duration of the verification process can vary based on the volume of requests. Typically, this process is completed on the same day.

5. Confirmation Notification:

Once the verification is complete, you will receive a notification confirming your KYC approval. In some cases, additional information may be requested.

Tips for a Smooth KYC Process:

  • Ensure all information provided is accurate and matches the details on your identification documents.

  • Upload high-quality and legible images of your identification documents.

  • Respond promptly if additional information or clarification is requested.

What is Needed for KYC?

  • Valid government-issued identification document (passport, driver's license, or national ID).

  • Proof of address (utility bill or bank statement) which is not older than 3 months with your full name and address.

Completing the KYC process ensures a secure and compliant environment for all users.

If you have any concerns or need assistance during the KYC process, reach out to our support team for guidance.

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